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KB000345 - My GSatTrack mobile app is not reporting in the background, even with GPS and data.

Check to see if you are using a power saving mode on your mobile device. If you are, you will have to white list the GSatTrack Mobile app from saving power. Additionally, some devices disable "Background network usage" when in power saving mode, so you may have ensure that "Background network usage" is enabled.

KB000187 - I have multiple Thuraya IP +s and I am wondering exactly what frequency spectrum the Thruaya IP +s operate in.

Thuraya IP+ operates in the L band. The exact operating range is 1525-1559 MHz (downlink) and 1626.5-1660.5 MHz (uplink).

KB000181 - Why aren't my commands working for an older/original GSatMicro?

Our GSatMicro product has gone through many software iterations (as outlined in the wiki documentation). Newer GSatMicros communicate using an extremely efficient binary format that includes authentication and (optionally) encryption, ensuring reduced airtime costs while retaining information security.

However, older GSatMicros communicated using plain-text Lua commands. Our GSatTrack tracking platform automatically translates your commands, such as parameter updates, into the correct format for transmission to the GSatMicro. But in the case of very old GSatMicros (pre-version 1), even the Lua commands may not be working. If this is the case, you can issue correct commands manually by going to Send Command > Raw Commands on the tracking platform. The format for pre-version 1 Lua commands are only slightly different than the ones outlined in the documentation. Instead of specifying parameters using "settings.<parameter>" you simply use the <parameter> name in quotes.

Example commands:
Version 1: settings.flash(settings.sleep, 300)
Pre-Version 1: settings.flash("sleep", 300)

Version 1: settings.flash(settings.sos_sleep, 300)
Pre-Version 1: settings.flash("sos_sleep", 300)

As always, if you encounter any trouble working with your GSatMicro, simply contact us for assistance.

KB000177 - Can I access GSatTrack from a Windows Edge browser?

Absolutely. All modern browsers are fully supported by GSatTrack.

KB000176 - How to decode the hex file on the GSatMicro to get the latitude and longitude?

You'll first want to change the reporting format of the Micro to one of our public formats as it is likely still in the default proprietary format which we do not have documentation on:
0 = Proprietary format
1 = 10 byte format
2 = 18 byte high resolution format
settings.flash(settings.report_format, 1)

We have an encoding/decoding library written in C# that you can reference here that handles all the to-mobile and from-mobile messages:

We also have a "cheat sheet" for the 18 byte format that you can reference here:


Have any questions?

We understand there are problems that can not be solved by a product-in-a-box. If you have special requirements for your project, please contact us and we will provide you with a custom solution tailor-fit to your needs.