KB000782 - The positions of my Android devices are not registerring with acceptable accuracy.
The accuracy of a position on any telematics display is dependent on the capabilities and setting choices of the device itself. Android smartphones have the option to turn on Location Accuracy under settings. Although this option will use more battery life, it offers more position accuracy by using additional sources other than just GPS such as Wi-Fi, Mobile Networks and Sensors.
KB000345 - My GSatTrack mobile app is not reporting in the background, even with GPS and data.
Check to see if you are using a power saving mode on your mobile device. If you are, you will have to white list the GSatTrack Mobile app from saving power. Additionally, some devices disable "Background network usage" when in power saving mode, so you may have ensure that "Background network usage" is enabled.
We understand there are problems that cannot be solved by a product-in-a-box. If you have special requirements for your project, please contact us and we will provide you with a custom solution tailor-fit to your needs.